Welcome to the OXY Support System
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
Support requests are being processed on Monday to Friday from 10:00 to 18:00 (GMT +1.0). Please note that most of them are handled within 24h, but sometimes you will have to wait up to 3 business days for our response.
Due to the holiday season, we will answer your questions on Wednesday 30 July.
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Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.
What we can't help you with
- OpenCart general support - howto's. Please, use opencart.com forum for that;
- Installation of OpenCart on a server for you;
- Extending theme functionality and new features implementation;
- Theme modifications and customization;
- Fix compatibility with other plugins and themes;
- Fix compatibility issues with your server.